Desktop Support Technician

Location: San Luis Obispo, CA

Work Arrangement: Onsite Daily

Employment Type: Contract

Duration: 6–8 weeks, with potential extension

Start: ASAP

Position Overview

We are seeking an experienced IT Desktop Support Technician to provide hands-on, onsite technical support in a healthcare environment.

This individual will support clinical and administrative users by troubleshooting computers, applications, peripherals, printers, and connectivity issues. The ideal candidate is comfortable working independently, communicating directly with end users, and resolving technical problems quickly in a fast-paced environment where IT issues can impact clinical operations.

Responsibilities

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• Provide onsite desktop and end-user technical support.
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• Troubleshoot Windows 10/11 hardware and software issues.
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• Support Microsoft 365 applications.
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• Perform Active Directory-related support and troubleshooting.
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• Diagnose desktop, laptop, printer, peripheral, and connectivity issues.
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• Provide basic network troubleshooting.
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• Track and resolve incidents through ticketing platforms such as ServiceNow, Jira, or similar systems.
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• Support clinical and administrative users while minimizing disruptions to daily operations.
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• Prioritize technical issues based on urgency and operational impact.
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• Work independently and communicate effectively with end users.
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• Travel between health system facilities as needed.
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Required Qualifications

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• 2+ years of desktop support, IT help desk, or end-user technical support experience.
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• Hands-on experience supporting Windows 10/11.
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• Experience supporting Microsoft 365.
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• Experience working with Active Directory.
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• Knowledge of computer hardware, peripherals, and printers.
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• Basic networking and connectivity troubleshooting knowledge.
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• Experience using ServiceNow, Jira, or a similar ticketing system.
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• Strong troubleshooting and customer service skills.
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• Ability to work onsite daily in San Luis Obispo, CA.
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• Ability to travel between health system facilities as needed.
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• Comfortable committing to a 6–8 week contract with potential extension.
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