Desktop Support Technician

Desktop Support Technician
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type:  Full-Time

POSITION SUMMARY
The Desktop Support Technician delivers first- and second-level technical support across local 
and remote environments. Responsibilities include hardware and software troubleshooting, 
incident documentation in the IT ticketing system, and resolution of issues involving operating 
systems, enterprise applications, and peripheral equipment. This role requires proactive 
communication with end users and timely escalation to maintain SLAs and operational 
consistency across all shifts.