Desktop Support Technician

Position: Desktop Support TechnicianLocation: West Palm Beach, FLDuration: 12 month contractPay Range: $25-32/hr (Based off experience)Minimum Requirements:4 prior years’ experience demonstrating the ability to independently diagnose and resolve complex desktop/laptop computer hardware, software, operating system, peripherals and network/cellular/Wi-Fi/GPS connectivity issues with minimal supervision. The same applies for installations, configurations and replacements of the above same.At least one of the following:CompTIA A+ CertificationTechnical Support certification(s) such as Dell DCSE, Help Desk International (HDI) Desktop Advanced Support Technician, Microsoft MTA, etc.Bachelor’s Degree in an Information Technology field with a focus on client-side supportIT Security and Networking degrees with no foundation for client-side support will not be acceptedUnderstanding of the following network concepts that apply to Desktop Support Work: IP Addressing, DHCP, DNS, Active Directory (computer account: creation/moving/security groups), network shares/printingSolid experience in the following areas:Troubleshooting Windows 11Customer Service and Communication SkillsMulti-taskingDocumentation of service tickets, procedures and troubleshootingKnowledge and skills in any of the following are a bonus (will be taught on the job):Imprivata Single Sign-On (or any other 2-Factor Authentication product)Absolute Secure (formerly NetMotion) and/or Global Protect (VPN)Microsoft Office 2021 and up (*not* Office 365)Cortex (antivirus)BitLocker (drive encryption)Ruggedized laptops (such as Dell, Panasonic, etc.)Basic GPS functionalityBasic cellular technology (as it relates to being installed in a laptop for example)Ivanti product line (ITSM, ITAM, EPM, Neurons)Previous Military/Law Enforcement Information Technology support experience