Information Technology Technician

Job Title: OTS Technician / IT Technician

Location: Chicago, IL (35 West Wacker, Chicago, IL)

Job Type: Contract

Work Arrangement: Onsite

Job Summary

We are seeking a skilled and customer-focused OTS Technician / IT Technician to provide onsite technical support, troubleshoot hardware and software issues, maintain IT equipment, and ensure the smooth operation of end-user technology systems. The ideal candidate will have hands-on experience with desktop support, workstation setup, hardware installation, network connectivity, and troubleshooting technical issues in a professional environment.

The technician will work closely with end users and IT teams to resolve technical problems, support daily IT operations, and maintain reliable technology infrastructure.

Key Responsibilities

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• Provide onsite technical support for desktops, laptops, monitors, printers, peripherals, and other IT equipment.
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• Install, configure, upgrade, and troubleshoot Windows operating systems and standard business applications.
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• Diagnose and resolve hardware, software, network connectivity, and login-related issues.
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• Set up and deploy new workstations, laptops, docking stations, and other end-user devices.
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• Assist with device imaging, software installation, patching, and system updates.
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• Troubleshoot LAN, Wi-Fi, VPN, and basic connectivity issues.
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• Support Microsoft 365 applications, Outlook, Teams, and other enterprise productivity tools.
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• Assist with Active Directory or Microsoft Entra ID user accounts, password resets, and access-related issues.
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• Maintain IT asset inventory, track equipment assignments, and document hardware replacements.
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• Log, prioritize, track, and resolve incidents and service requests using an IT ticketing system.
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• Escalate complex technical issues to the appropriate support or infrastructure teams.
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• Follow IT security policies, data protection procedures, and standard operating procedures.
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• Provide professional customer service and clear communication to end users.
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Required Qualifications

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• Hands-on experience in IT support, desktop support, field services, or technical support.
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• Knowledge of Windows 10/11, computer hardware, peripherals, and software troubleshooting.
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• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
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• Experience with workstation deployment, software installation, and IT equipment setup.
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• Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or similar tools.
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• Strong troubleshooting, problem-solving, and communication skills.
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• Ability to work onsite in Chicago, IL.
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• Ability to lift and move IT equipment as required, with or without reasonable accommodation.
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Preferred Qualifications

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• Experience supporting enterprise or corporate IT environments.
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• Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, and endpoint management tools.
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• Experience with hardware refreshes, device migrations, desktop imaging, and asset management.
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• CompTIA A+, Network+, Microsoft certifications, or equivalent hands-on experience.
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• Previous experience providing deskside support or onsite field technician services.
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Key Skills

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• Desktop and Deskside Support
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• IT Hardware Installation and Troubleshooting
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• Windows 10/11 Support
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• Laptop and Workstation Deployment
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• Network Connectivity Troubleshooting
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• Microsoft 365 Support
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• Printer and Peripheral Support
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• Active Directory / User Account Support
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• IT Asset Management
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• Incident and Ticket Management
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• Customer Service and End-User Support
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Ideal Candidate

The ideal candidate is dependable, technically proficient, customer-oriented, and comfortable working in an onsite IT support environment. They should be able to troubleshoot common technical issues independently, manage multiple service requests, and collaborate effectively with the broader IT team.